Cancelling Insurance Cover
We will need instructions in writing to effect cancellation of a current policy. Please write or email us at [email protected] – in order to pass data protection we will need;
For Motor Insurance and other insurance types
In the circumstances we cannot accept cancellation instructions by email due to data protection restrictions we will contact you to request further confirmation.
Changing my Vehicle – Should I cancel Cover
If you are thinking of cancelling your motor insurance because you are buying a new vehicle, call us, it is very likely your existing policy will cover the new purchase.
Cancelling within the 14 days Cooling Off period
Should you cancel your policy within 14 days after receipt of the policy document, there will be a charge made by the insurer (please refer to the insurers policy summary) and a charge made by us of £50.00 whether cover has started or not.
Cancelling Cover after 14 days
Should you cancel your policy after the 14-day cooling off period, your insurer may charge short period rates for the time on cover plus their charges. Any amount returned to you will be net of a 15% claw-back charge and our fee of £75.00.
Can I cancel Cover If I a Have A Claim
Yes you can but this may be unwise as invariably there may be no refund of premium if the claim is of a "fault nature" and the premium will need to be paid in full
Can I cancel if I pay for my car insurance monthly?
Many people choose to pay their insurance monthly by direct debit. Cancelling the mandate does not mean that cover is cancelled. Cancellation of cover must be requested and premiums must be continued to be paid until confirmed. Any difference in premiums charged depending on the cancellation charges will have to be paid or refunded as appropriate.
Car - 0345 017 9795 
Van - 0345 017 9792
Motorbike - 0345 017 9795
Home - 0333 0151509
Let Property - 0333 0151508
Business - 0333 0151507
Travel - 0333 0151516
We have been providing low cost quality insurance solutions since the 1980's. Our head office is based in the City of Winchester. As we insure thousands of clients we are able to use bulk-buying power with many insurer partners to keep premiums as low as possible.
At City Insurance we have a great range of insurance offerings from Car & Van insurance, home and travel cover as well as business insurance, liability and commercial insurance too.
;We recognise most people are very busy and that you may not always have the time to search around for the cheapest policy. At City Insurance we are confident we can save you both time and money. For this reason we can offer you the simplicity of, 'quote & buy online' in most cases backed up by a friendly knowledgeable team. We will take you your insurance requirements and instantly compare a panel of leading insurers and then provide our best premium and cover options to suit your needs. If you're happy, you may buy cover immediately or you can speak with our Client Service centre for further advice or assistance.
Some insurance circumstances can be involved or complex and need careful attention from staff that are competent and trained and not just script readers. We believe in a personal service supplied by knowledgeable helpful staff, we do not have foreign call centres and real people answer our telephones, not computers!
At CityInsurance.co.uk, we are committed to making insurance accessible, affordable, and straightforward for everyone. We pride ourselves on offering tailored insurance solutions whether you're looking for standard coverage or something more specific. From young drivers and first-time homeowners to small businesses and experienced professionals, we have a solution that suits your needs.
We believe that good service means more than just offering low premiums — it means taking the time to listen, understand your individual needs, and deliver clear, honest advice. Our experienced staff work hard to ensure that every policy is matched with the right customer and that every customer feels supported before, during, and after purchase. We regularly review our processes and training to maintain the high standard of care that has become our hallmark.